Manager, Service Planning
JOB SUMMARY
Develops and manages service manuals, bulletins, and other service readiness activities by coordinating with internal and external parties. Analyzes dealer/ICTA’s requests and plans and develops new service communication/commercial programs.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Manages Service Shop Manual, Owner Manual, Technical/Warranty Service bulletins and other service materials development within budget and deadlines. Functions include planning, budgeting, and coordination with outside companies.
- Manages the development of web-based publications and vehicle diagnostic tools.
- Leads field fix process with INAC QA, Isuzu Japan International Service, ITCA Vehicle Compliance, AIPDN, MIS, ICTA Customer Relation and Brand Quality
- Leads and/or supports the creation of Service program with related ICTA departments.
- Monitors and maintains IsuzuTruckService.com with supplier Isuzu Global Service Systems (IGSS).
- Performs miscellaneous job-related duties as assigned.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: AVP, Service Product Engineering
- Direct reports: Specialist, Service Planning