Manager - Showroom & Sales

WE ARE HIRING: Manager – Showroom & Sales

Location: Nittambuwa
Employment Type: Full Time
Industry: Automotive / Vehicle Modifications / Luxury Vehicle Solutions / Retail Sales

Role Overview

We are seeking a passionate, customer-focused, and results-oriented Manager – Showroom & Sales to lead showroom operations and inspire the sales team to deliver exceptional customer experiences while achieving ambitious sales targets. The successful candidate will oversee the complete customer journey from inquiry and consultation to quotation, production coordination, vehicle delivery, and after-sales service, while driving showroom performance, improving inquiry conversion, strengthening customer relationships, and ensuring high operational standards.

Key Responsibilities

• Lead, supervise, and motivate the showroom sales team.
• Achieve monthly and annual sales targets.
• Monitor individual and team KPIs.
• Conduct daily sales briefings and coaching sessions.
• Support Sales Executives in closing high-value sales.
• Ensure the showroom operates professionally at all times.
• Maintain excellent showroom presentation and customer facilities.
• Monitor customer service standards and ensure opening and closing procedures are followed.
• Deliver an exceptional customer experience from inquiry to vehicle handover.
• Handle customer escalations and complaints.
• Monitor after-sales service and warranty support.
• Build long-term customer relationships.
• Review quotations and pricing before submission.
• Monitor inquiry follow-up and appointment conversion.
• Ensure accurate job cards and customer documentation.
• Ensure CRM and ERP systems are updated accurately.
• Coordinate with Production, Quality Control, Planning, and Stores teams.
• Monitor delivery schedules and resolve delays and operational issues.
• Ensure customers receive regular progress updates.
• Recruit, coach, and develop Sales Executives.
• Conduct performance reviews and build a customer-focused sales culture.
• Ensure compliance with company SOPs and policies.
• Ensure pricing and discount policies are followed.
• Monitor quotation accuracy and departmental profitability.
• Coordinate with Finance on customer payments and documentation.

Candidate Profile

• 3-5 years of experience in showroom sales or sales management.
• Minimum 3 years of experience in a leadership role.
• Experience in the automotive, vehicle accessories, luxury retail, construction, engineering, furniture, or premium consumer products industry.
• Strong leadership and coaching skills.
• Excellent customer relationship management skills.
• Proven track record of achieving sales targets.
• Strong negotiation and closing skills.
• Excellent communication skills in Sinhala and English.
• Good computer literacy including Microsoft Office and CRM/ERP systems.
• Degree or Diploma in Marketing, Business Management, or a related field will be preferred.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of Manager – Showroom & Sales.

Apply now and see how you can be the perfect fit for this exclusive position!

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