MDU Quality Manager, Telecom Construction
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking a Quality Manager to join our MDU team. In this role you will manage all aspects of the day-to-day quality operations of team members including client build and quality requirements, splice and testing review and closeout document review. You will also manage all MDU training that includes client driven requirements for build, splice/testing, light/speed testing and general MDU build compliance for the MDU program. You will also manage and perform quality inspections on vehicles and ladders and perform safety observations.
Why TAK?
- Full Time
- Paid Weekly
- Compensation: $130K - $140K annually, DOE
- Full Benefits Package (Medical, Dental & Vision)
- Paid Time Off
- 401(k) with Company Match!
- 25K Company Paid Life Insurance
- Independent Work & Team Collaboration
- Career Development & Advancement Opportunities!
The Role
- Manage all aspects of the day-to-day Quality Operations of team members including client build and quality requirements, splice and testing review and closeout document review
- MDU training for build requirements, splice/testing, light/speed testing, troubleshooting and overall general MDU build requirements
- Manage and perform quality inspections to ensure meeting customer expectations and guidelines
- Manage, perform and record vehicle inspections on team members and business partners
- Help train and develop talent for quality assurance roles
- Manage, perform and record safety observations and ladder inspections on team members and business partners
- Is the “expert” and “go to” resource for your team; spending time in the field to understand, improve and build your team
- Provide development opportunities for team members by delegating tasks when relevant
- Utilize strategic thinking to execute goals, projects, and plans
- Complete employee performance management functions
- Report and maintain up-to-date team and technician data to promote technician development
- Verify and report uniforms, offices and warehouse are compliant
- Verify and report all DOT vehicles and DOT personnel are compliant
- Strive to provide the best customer experience every day
- Conduct and/or attend meetings as needed
- Ensure team members perform work in a safe manner, following all OSHA and company safety standards
- Ensure team members perform work to the client standards and specifications
- Positively motivate team to develop and nurture a great culture focused on winning
- Work in a variety of environments: indoors, outdoors, tight and/or elevated spaces
- Navigate a variety of terrains while managing tools and equipment
- All other duties as assigned