Mediation Support Engineer | Morning Shift | Onsite -India Bangalore
About client:
A global IT and consulting company based in Bengaluru, India, providing IT services to clients worldwide across multiple industries.
Key Responsibilities:
Operator – Nokia Mediation
Run, recover, and improve Nokia Mediation pipelines for 4G/5G/IMS data. You'll ensure accurate, timely, compliant delivery of CDR/UDR/IPDR to billing/charging, analytics, fraud, and regulatory consumers.
You will:
- Monitor, triage, and resolve incidents; on-call for P1s
- Automate checks, recovery, and observability (Splunk)
- Reprocess & reconcile data; own completeness & timeliness
- Execute safe changes and lead RCAs
You bring:
- Strong Nokia Mediation (or equivalent) ops in telco production
- Linux, bash, Python, SQL; SFTP/HTTP/Kafka
- ITIL incident/problem/change; HA/DR knowledge
- Clear comms and ownership mindset
Nice-to-have: Kafka ecosystem, charging stacks, Ansible/Terraform, containers.
KPIs: Availability, completeness/timeliness, MTTR, change success, automation gains.
Qualifications
- 5–10 years in telecom operations with 3–5+ years specifically on mediation/charging/billing pipelines.
- Bachelor's in Computer Science/Engineering/Telecom (or equivalent experience).
Ways of Working
- Shift-based operations with on-call rotation for P1 incidents.
- Strong runbook culture; changes gated via CAB with tested rollbacks.
- Pairing/mentoring to raise team capability and reduce single points of failure.
Other Details:
Location: Bengaluru, India
Shift: 9 am to 5pm
Industry: IT Industry
Experience: 5 + Years
Language: English is mandatory. Dutch and French are a plus
Company Strength: 100k + Employees
Work Mode: ONSITE
Working Days: Monday - Friday
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