Customer Service Representative - Healthcare (Multiple Shift Options)
Multiple Shift Opportunities
- Monday-Friday 10am-7pm
- Monday-Thursday 12pm-9pm, Friday 10am-7pm
Why Work at Tria?!
- Monthly incentives
- Work from home 1 day a week
- Growth opportunities
- Tuition reimbursement
- Full benefits package
- Employee first culture
- Rewarding mission - we help people with chronic conditions save money on their medications!
Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, and internal teams to answer questions, schedule appointments, support enrollments, educate individuals about Tria Health and help ensure exceptional member experience. The position is performance-driven, service-oriented, and requires professionalism, accuracy, and flexibility to meet member and business needs.
Essential Duties and Responsibilities:
- Outbound Outreach to educate and enroll members in Tria Health programs
- Inbound Call Support for questions, concerns, and program assistance
- Appointment Scheduling and reminder calls
- Care Coordination with members, providers, and pharmacies
- Accurate Documentation in company systems
- Follow SOPs, protect member privacy, and escalate issues appropriately