Member of Protocols - Client Success & Operations Manager, Token Vesting

Lead protocol client operations across pre- and post-TGE engagements, including data administration, API configuration, client issue coordination, relationship management, and commercial expansion.

Responsibilities

• Drive operational and data execution for client spreadsheets.
• Upload, review, and validate client data for accuracy.
• Build and configure APIs connecting the platform to clients' custody accounts.
• Communicate client-reported bugs and needs to engineering as the primary point of contact.
• Lead a portfolio of protocol clients across pre- and post-TGE stages.
• Manage data changes, user additions, bug fixes, and other client requests.
• Coordinate client, feature, and bug-resolution requests across the organization.
• Deliver client status updates and coordinate with sales on investor prospects.
• Manage frequent client meetings, surface issues, and identify opportunities.
• Upsell investor-facing products and expand existing relationships.
• Coordinate with CX, Custody, and Protocol teams for integrated service delivery.

Requirements

• Crypto background with familiarity with tokens, vesting, and custody concepts.
• Client-facing experience in customer success, account management, or sales combined with technical or operational execution.
• Strong data and spreadsheet skills, including data validation and quality control.
• Experience with API configuration or technical integration work.
• Strong communication skills and ability to manage many concurrent client relationships.
• High organization and reliability under a heavy concurrent workload.
• Commercial instinct for expansion, upselling, and conversion opportunities.