Member Service Manager
Member Service Manager
Spectra Credit Union
Location: Alexandria, VA
Are you a dynamic leader who is passionate about developing people, driving results, and creating exceptional member experiences? Are you ready to take your career to the next level by working with a spectacular company?
Position Overview
The Member Service Manager provides strategic and operational leadership for a Spectra Credit Union branch. This role is responsible for achieving organizational goals related to member growth, loan growth, deposit growth, employee engagement, operational effectiveness, risk management, and member satisfaction. The Member Service Manager leads and develops branch employees while ensuring exceptional member service, operational excellence, regulatory compliance, and strong financial performance.
What qualities are we looking for in a Member Service Manager?
- Inspiring Leader
- Relationship Builder
- Strategic Thinker
- Results Oriented
- Service Focused
- Effective Communicator
- Coach and Developer of Talent
- Problem Solver
- Collaborative and Team-Oriented
- Adaptable and Resilient
- Community Minded
- Strong Analytical Skills