Membership Manager

The Membership Manager is responsible for leading strategies and programs that strengthen member retention, renewal, engagement, and long-term member value. This role develops and implements member engagement initiatives, volunteer programs, and membership operations while using data-driven insights to improve participation, satisfaction, and retention. Working collaboratively across the organization, the Membership Manager helps deliver a consistent, high-quality member experience that supports IASLC's strategic objectives.

This exempt, nonsupervisory position reports to the Chief Marketing & Membership Officer (CMMO) and follows a hybrid work schedule based in the Denver, Colorado office.

Essential Functions:

• Develop, implement, and optimize strategies that improve member recruitment, strengthen member retention, enhance member value, and support IASLC's long-term organizational objectives.
• Lead the Association's membership and engagement programs, including recruitment, onboarding, training, ongoing member support, and continuous program improvement.
• Manage the IASLC online member community, Thoracic Circle, fostering peer-to-peer connections and knowledge sharing.
• Identify and implement member engagement opportunities across IASLC programs, conferences, educational offerings, volunteer opportunities, online communities, and other member touchpoints.
• Develop and execute member recognition and volunteer appreciation programs that encourage participation, recognize contributions, and strengthen member engagement.
• Monitor, analyze, and communicate various membership metrics. Utilize performance dashboards and provide data-driven recommendations to improve program effectiveness.
• Serve as a staff liaison to the Membership committee in collaboration with the CMMO and provide support for other member-led committees as needed.
• Coordinate IASLC nomination and appointment processes for the identification and selection of Board and committee members in collaboration with cross-functional stakeholders.
• Develop, document, and continuously improve membership operations, governance processes, policies, and best practices to ensure consistency, efficiency, scalability, and an exceptional member experience.
• Leverage AI-enabled tools, automation, and emerging technologies to improve operational efficiency, member engagement, and program performance.
• Lead cross-functional collaboration with Membership, Marketing, Communications, Education, Scientific Affairs, IT, and other internal teams to integrate member engagement and retention strategies across organizational initiatives.
• Perform other related duties and special projects, as assigned, to support departmental and organizational objectives.