Microsoft 365 Support Engineer

Job Overview:

• We are looking for an IT Support Engineer with hands-on experience supporting Microsoft 365 environments, including SharePoint Online, Outlook, Teams and user administration.
• The role also covers general end-user IT support, troubleshooting and onsite support when required.

Responsibilities:

• Provide remote and onsite technical support to end users.
• Troubleshoot Microsoft 365, Windows, hardware, software and network-related issues.
• Administer Microsoft 365 user accounts, licences, permissions and security settings.
• Support SharePoint Online, including user access, permissions and basic site administration.
• Support Microsoft Outlook, Teams, OneDrive and other Microsoft 365 applications.
• Perform user onboarding and offboarding, including account creation and access management.
• Set up, configure and deploy desktops, laptops and other IT equipment.
• Manage incidents and service requests through the ticketing system and ensure timely resolution.
• Assist with system upgrades, technology refreshes and other IT projects.

Requirements:

• Minimally 3 years of experience in IT support, helpdesk, desktop support or service desk.
• Hands-on experience supporting Microsoft 365 / Office 365.
• Experience with SharePoint Online administration or support is highly preferred.
• Familiar with Windows 10/11, user account administration and general endpoint troubleshooting.
• Good understanding of basic networking concepts.
• Able to communicate clearly with end users and provide customer-facing technical support.

To Apply:

Interested candidates who wish to apply for this position are invited to click "Apply Now" and indicate "ATTN: JOSL" in their application.

Alternatively, you may submit your updated resume directly to [email protected].

We regret that only shortlisted candidates will be notified.

Joseph Low (R2089920)
Talent First Pte. Ltd.
EA License No.: 26C3535

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