Mobile Service Technician

Reefer Peterbilt is a second-generation family-owned full-service medium & heavy-duty truck dealership looking for a full-time Mobile Service Technician at our New Boston location. The Mobile Service Technician will be responsible for performing licensed DOT inspections, preventative maintenance inspections, light to medium on-site repairs, mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. A successful candidate complies with all company policies and achieves high level performance metrics. This is a non-exempt position reporting to the location’s Service Manager.

Essential Duties and Responsibilities:

• Perform scheduled preventative maintenance, DOT Inspections, and repairs on light, medium and heavy-duty vehicles in a mobile/field environment.
• Diagnose and perform adjustment and/or repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Road test vehicles to diagnose malfunctions and to ensure that they are working properly.
• Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
• Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
• Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
• Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
• Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders using company-issued PC.
• Accurately complete DOT forms and all other forms of documentation in a timely fashion.
• Work with a high degree of independence and manage own daily schedule.
• Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
• Obtain parts as necessary for the repairs to be performed.
• Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
• Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.
• Other duties as assigned

Competencies:

• Analytical Skills
• Priority Setting
• Technical Skills
• Communication Skills
• Customer Service