MTS 1 Sr Software Engineer, Full-stack
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Looking for a company that inspires passion, courage, and creativity where you can help shape the future of global commerce? At eBay, you’ll work on technology that impacts how millions of people buy, sell, connect, and share around the world.
We’re a purpose-driven, inclusive community committed to innovation and empowering small businesses globally.
About the Role
The Customer Support Technology (CS Platform) team builds the systems that power eBay’s global customer service experience. As a Full-Stack Software Engineer, you will help design and deliver the workflow systems, automation platforms, and user experiences that improve agent productivity and customer outcomes at scale. This is a hands-on individual contributor role with end-to-end ownership across the stack, from frontend experiences to backend services, data, and action layers. You will contribute directly to core platform capabilities, including scalable APIs, agent tools, and AI-powered orchestration and automation solutions, while partnering closely with Product, SRE, and cross-functional engineering teams.
What you will accomplish:
Design and deliver end-to-end product capabilities across UI, backend services, data, and workflow layers to improve the global customer support experience.
Build scalable APIs, web applications, and internal agent tools that increase operational efficiency and help support teams serve customers more effectively.
Contribute to platform evolution by developing automation systems and AI-powered capabilities, including orchestration layers, agent workflows, and intent-to-action experiences.
Improve system performance, reliability, and scalability through thoughtful design, strong testing practices, and continuous operational improvements.
Collaborate with Product, SRE, and engineering partners to review designs, strengthen development practices, and deliver high-quality solutions in a follow-the-sun support model.
Mentor junior engineers or lead small workstreams, helping raise technical quality, reduce tech debt, and support team growth over time.
What you will bring:
4–8 years of full-stack software development experience, plus a degree in Computer Science, Engineering, or equivalent practical experience.
Strong backend development skills in Java 11+ and Spring Boot, including experience building REST APIs and working with distributed systems.
Strong frontend development skills in JavaScript or TypeScript, with experience using React, Angular, or similar frameworks to build responsive, performant web applications.
Experience working with data and platform technologies such as SQL, NoSQL, Kafka or similar messaging systems, and modern development tooling including CI/CD, Docker, and Kubernetes.
Solid software engineering fundamentals, including testing strategies across unit, integration, and frontend layers, along with strong debugging and problem-solving skills.
Experience or interest in areas such as workflow systems, customer support platforms, observability, secure application design, and AI-assisted or agent-based systems; participation in an on-call rotation is expected.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.
Additional Details
The base pay range for this position is expected in the range below:
$118,800 - $205,600Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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