Multi-Site Manager

Applications accepted on an ongoing basis until position is filled.

Multi- Site Manager

Cathedral Plaza

Courtyard Commons

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

PURPOSE OF POSITION:

A Multi- Site Manager at Catholic Charities:

Property Management & Operations

• Oversee all daily operations of the Site including leasing and rent collection as well as ensuring unit turn standards are adhered to ensure that apartments are suitable for occupancy and residents are selected according to HUD/LIHTC/RD and CCHMS criteria.
• Maintain accurate resident files and records in accordance with CCHMS, HUD, USDA and CHFA criteria’s applicable to the property you are serving and contain all required documentation.
• Provide orientation for new residents by reviewing the lease and community rules, describing services, explaining apartment features and answering resident questions in order to orient the new resident and to inform residents of policies they need to follow to maintain compliance with the lease.

Resident Relations & Community Care

• Foster a supportive and inclusive community environment aligned with the mission of Catholic Charities Housing by reflecting Catholic Charities’ commitment to treating all persons with dignity
• Serve as the primary point of contact for resident concerns, ensuring that each individual feels seen, heard, and valued. Resolve issues with empathy and consistency, recognizing that strong communities are built on trust and care. Facilitate move-in orientations and conduct resident satisfaction check-ins.
• Maintain confidentiality of resident and agency information.

Team & Mission Alignment

• Work closely with Regional Manager and CCH Leadership to support organizational goals and share insights from the front line.
• Uphold the mission, values and Catholic social teachings in all interactions and decisions.
• Support housing stability initiatives, including eviction prevention strategies and lease compliance coaching.

Compliance & Reporting

• Responsible for initial certification and recertification of all residents, if required, in accordance with policies, procedures, and timelines maintaining detailed and accurate compliance documentation for all funding sources.
• Assist with preparing for audits, inspections and reporting requirements.
• Stay current with policy changes and training requirements.
• Utilize Yardi for reporting, recordkeeping and documentation of resident communications.
• Monitor and update waiting lists as needed, completing an update/purge annually.

Supervisory Responsibilities

Directly supervises Assistant Site Manager