Murex Production Support Lead

Scaling theteam to support ongoing business objectives and future growth.

Responsibilities:

• Supervisecurrent L1/L2 production support engagements, utilizing onsite/offshoreresources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-qualitystandards.
• Establish a delivery and quality assurance framework with processes, bestpractices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and servicedelivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

MandatorySkills Description:

• 20+ yearsof working experience.

• 15+ yearsin production treasury application support for banks.

•Experience with Murex Treasury platform.
• Experience in running governance meetings.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles and team mentorship.
• Experience in SQL, Unix scripting and automating day-to-day tasks.
• Experience in automation through AppDynamics.
• Experience managing support teams across APAC, including team buildingand restructuring.
• Experience managing teams on 24x7 shifts.
• L1 & L2 application technical and functional support experience.

Nice-to-HaveSkills Description:
• Other trading platforms’ experience (e.g., Calypso, Orchestrade,Finastra, FIS)