MyChart Help Desk Analyst - Associate
Summary
Job Description:
Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville, KY!
Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers by performing question/problem diagnosis and guiding users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using current service desk software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities
Qualifications:
Minimum of an associate degree, or one year of direct experience in a technology or customer service support role in lieu of a degree.