New Troop Support Specialist

Excellent benefit package including: medical/dental insurance (GSCCC pays 90% of medical premium),health savings account, complimentary life insurance, Aflac benefits, 403b/Roth with match, 12 holidays per year (including last week of December), and a generous leave program starting your first day of employment. Hybrid remote work and flexible hours may be available after training.

Help launch the next generation of Girl Scout troops! We’re looking for a new troop support specialist who loves coaching volunteers, building community, and creating amazing experiences for girls and families. In this high-impact role, you’ll guide new troop leaders through their first year, provide hands-on training and support, and help turn new troops into thriving, lasting communities. If you’re energized by helping others succeed and making a difference from day one, this is the role for you!

ABOUT OUR ORGANIZATION

We are one of 111 councils chartered by GSUSA, the world's leading organization dedicated solely to girls, where, in an accepting and nurturing environment, girls build character and skills for success. In partnership with caring adults, girls develop qualities to serve them all their lives: strong values, social conscience, and conviction about their potential and self-worth. We serve almost 7,000 girls throughout southeastern Virginia and northeastern North Carolina. With the guidance of over 5,000 dedicated and trained volunteers, girls discover the fun, friendship, and power of girls together. From exploring science, technology and the environment to learning about healthy living, anti-bullying and financial literacy, girls are given opportunities to be challenged and learn new skills.

SUMMARY OF POSITION

The new troop support specialist focuses on increasing first-year girl and adult membership retention through the establishment and intentional support of new troops and troop leaders. They provide support, mentoring, training, leadership development, and girl programming support for all first-year troops. They assist with recruiting adult volunteers to support the goals of the troop and increase coach new volunteers on best practices regarding troop management, meeting planning, and educational and fun experiences to increase engagement.

ACCOUNTABILITIES

• Implement innovative strategies that focus on intentional support of the specific needs of new troop volunteers that results in increased first-year retention of both girls and adults.
• Support new troops with creating annual calendars, opening a bank account, creating caregiver engagement strategies, and providing programming in line with the Girl Scout Leadership Experience to members of a newly established troop during their first year.
• Communicate with service unit volunteers to welcome and support new troops.
• Secure caregiver participation in troop leadership roles.
• Coordinate orientation and training that is in line with expectations of the council’s volunteer experience and policies. Monitor to ensure volunteers receive training necessary to deliver appropriate girl activities.
• Develop networking opportunities for new leaders to build relationships in the Girl Scout community.
• Evaluate newly established troops, support their administrative needs, and communicate with new volunteers, girls and their families.
• Become an expert in the Volunteer Toolkit (VTK) to help new troops take the lead with pre-set meeting plans, calendar planning and communication with families.
• Provide excellent customer support and follow-up with members as assigned, by problem-solving, managing, and responding appropriately to all inquiries.
• Provide interpretation of GSUSA initiatives and national and local trends affecting girls throughout the council jurisdiction.
• Ensure all activities comply with GSUSA and GSCCC safety and risk management policies.
• Work with cross-functional teams to develop innovative strategies to ensure effective membership engagement. Attend local community events, festivals, school or faith partner events and other opportunities to support lead generation for new troops, on occasion and as needed.
• Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.