NOC Support Services Engineer- (Saudi National)- Riyadh, KSA

We are looking for an experienced NOC Support Services Engineer to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. The ideal candidate will be responsible for monitoring systems, troubleshooting infrastructure issues, supporting incident resolution, and ensuring the availability of IT services.

Key Responsibilities

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.
• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.
• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Collaborate with infrastructure and network teams to resolve technical issues.
• Follow operational procedures and service level agreements (SLAs).