Office Assistant - Innovation Design Unit
Summary
Office assistant in a hospital's Innovation Design Unit, serving as receptionist and providing clerical support while helping test new care models, virtual nursing, and patient-engagement technology. Day-to-day work involves multi-line phones, email/computer use, scheduling, and patient/customer interactions.
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)Office Assistant - Innovation Design Unit
Position Highlights:
Innovation Design Unit (IDU) is an active patient care environment intended to design, test, and validate new models of care, innovative technology, and facility design. The IDU will have 17 patient rooms that are divided into zones. Each zone is intended to test various room designs or equipment. The primary patient population will be adult medical-surgical. The levels of care include Medical-Surgical, Progressive, and Intensive Care (acuity adaptable).
Planned innovations:
Virtual Nursing/Virtual Sitter
Interactive Patient Experience Platform featuring digital displays for patient engagement and staff efficiencies.
Real Time Location Systems- to enhance safety and efficiency
And much more!
Shift Details:
Full Time - 40 hours/ week
M-F 8-5
Why Nebraska Medicine:
Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.
- Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
- Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research, and extraordinary patient care
- Forbes Magazine recognizes us in their list of America’s Top Employers and the Best Employer in Nebraska
Serve as receptionist for assigned department(s) for internal and external customers. Provide clerical and general office support for departmental operations. Support external customers, such as patients and their families, as primary responsibility. Support department or office as secondary responsibility.
Required Qualifications:
• High school education or equivalent required.
• Proficient with computers to include keyboarding, basic navigation and use of email applications required.
• Ability to communicate effectively both in verbal and written form required.
• Ability to multi-task required.
• Ability to deal with difficult or challenging customer interactions and escalate to management as appropriate required.
• Ability to work with multi-line phone system required.
• Ability to communicate effectively during escalated situations required.
Preferred Qualifications:
• Prior experience working with customers or patients preferred.
• Experience with Telecommunication system, ComputerLog books, and schedules preferred.
• Experience with general office materials/equipment preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.