Office Manager

Fredericktown Office Manager

Ozarks Federal Savings and Loan has been serving customers for over 95 years. Today we remain as a community bank that is dedicated to our customers, employees, and the communities that we serve. If you are looking for a rewarding career with opportunities for growth, great benefits, and great teammates then we want to hear from you. Ozarks Federal employees have the pleasure of working in a professional environment while providing exemplary service to our customers, who are also our owners.

Summary: Coordinate and lead the day-to-day operations of the branch. Maintain communication among staff and provide support, guidance, and training to staff.

Responsibilities include but are not limited to:

• Assisting customers with banking needs including running teller transactions when needed, opening accounts, providing file maintenance, closing accounts, issuing negotiable instruments, and balancing cash and transactions.
• Participating in Saturday teller rotation.
• Answering customer questions.
• Effectively supervising and utilizing branch staff to ensure that all branch operations and internal controls are completed in an accurate and timely manner in accordance with Association policies and procedures.
• Evaluating staff on job performance, job duties, and adherence to Association policies and procedures.
• Assisting staff when problems or errors occur.
• Assisting in the resolution of customer complaints.
• Effectively promoting a teamwork environment through leading by example, coaching to improve weaknesses, and recognizing strengths.
• Ensuring supply of money for the branch needs is met based on cash limits and business demands.
• Balancing and replenishing the ATM.
• Monitoring and reviewing branch security procedures and controlling access to the vault and teller drawers.
• Creating opportunities to promote Association products and services at every opportunity.
• Ensuring adequate staffing in the branch by monitoring and approving requests for time off appropriately.
• Maintaining procedural proficiency in all teller and savings transactions.
• Supporting branch and Association goals by motivating staff and encouraging cross-selling and product promotion.
• Ensuring a high level of customer service.
• Assisting in the hiring of new staff.
• Maintaining knowledge of banking rules and regulations by completing regular training courses and attending seminars and webinars.
• Maintaining office supplies and equipment, and making certain the building is clean and operational.
• Creating opportunities to promote Association products and services.