Office Support Specialist
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking an Office Support Specialist to join our team!
The individual in this role will have the opportunity to provide administrative and clerical support to the department and office.
What are the responsibilities and opportunities of this role?
- Performs duties that are routine and clerical in nature.
- Processes new business applications and legal notices.
- Keeps accurate and current records of new business applications in designated systems that are accessible to others.
- Opens, sorts, and delivers daily mail to the appropriate person or department.
- Scans documents into designated systems that are accessible to others.
- Assembles and folds paperwork, stuffs envelopes, and prepares mailings.
- Weighs, meters, and prepares outgoing mail and packages for pick up or drop off at the post office.
- Performs special projects and other duties as assigned to support the underwriting department and the office.
- Seeks relevant information and answers to key questions from defined sources.
- Applies knowledge to help solve problems.
- Contacts other internal departments and team members.
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.