On-call Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction can make a real impact? Vancouver Housing Authority (VHA) is looking for a Customer Service Representative to be the welcoming face of our Main Street office by assisting individuals experiencing housing instability, navigating complex situations, and providing support to those facing mental health or substance use barriers.

We work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. In addition to answering phones and greeting visitors, this role is a lifeline for people in crisis. We need someone with patience, empathy, and the ability to manage challenging situations while maintaining professionalism and composure.

What You'll Do:

• Greet and assist visitors, helping them access vital housing resources.
• Answer calls on a multi-line system and direct inquiries appropriately.
• Assist with online applications and forms.
• Offer information on resources related to low-cost housing in Clark County.
• Maintain a welcoming, organized reception area.
• Process incoming mail, payments, and key returns.
• Manage confidential information with care and discretion.
• Notarize documents as needed.

What We Offer:

• In compliance with the Equal Pay & Opportunities Act, the full wage range for the On-Call Customer Service Rep position is $21.38 to $29.93. Starting salary is determined by the required qualifications for the role and the candidate's relevant experience.
• Non-exempt, OPEIU Local #11-represented position working in-person/on-site.
• On-call schedule between the hours of 8 am - 5 pm, Monday - Friday.
• Meaningful work that addresses affordable housing and homelessness in our community.