Onboarding Analyst

About Veryon

Veryon is the leading global provider of aviation software and information services, trusted by over 7,500+ customers, 75,000 maintenance professionals, and 100+ OEMs across nearly 150 countries. Our mission is to deliver smarter, predictive technology solutions, including our AI platform, Veryon AIRE that maximizes aircraft uptime and operational efficiency for the world’s most demanding aviation organizations.

At Veryon, we are an AI-forward company focused on driving innovation and efficiency through emerging technologies. We prioritize hiring individuals who embrace AI, think creatively about its application, and are excited to continuously evolve alongside it

The Onboarding Analyst is responsible for supporting the successful onboarding of new customers by accurately migrating aircraft maintenance and operational data into Veryon's enterprise maintenance platform. This role plays a critical part in ensuring customer data is complete, accurate, and standardized, enabling customers to successfully begin using Veryon's solutions.

The ideal candidate is highly detail-oriented, analytical, and organized, with the ability to manage multiple onboarding projects simultaneously. You will work with data from a variety of sources—including PDFs, Excel spreadsheets, and other documentation formats—while partnering closely with customers and internal teams to deliver a seamless onboarding experience.

Job Duties

Customer Onboarding & Data Migration

• Migrate aircraft maintenance and operational data from PDFs, spreadsheets, and other customer-provided documentation into standardized Veryon templates.• Review, validate, and organize customer data to ensure completeness, consistency, and accuracy before migration.• Support onboarding projects for various aircraft types while ensuring all required documentation is properly processed.• Utilize Salesforce to manage customer onboarding activities and track implementation progress for each client and aircraft.

Data Quality & Accuracy

• Maintain high standards of data integrity throughout the onboarding process.• Identify, investigate, and resolve data discrepancies independently while ensuring accurate system configuration.• Validate migrated data to ensure compliance with internal standards and customer requirements.• Perform quality assurance reviews to minimize errors and maintain consistently high accuracy levels.

Customer & Cross-Functional Collaboration

• Communicate professionally with customers via email regarding onboarding requirements, missing documentation, and project updates.• Collaborate with cross-functional teams to ensure smooth information exchange and successful project completion.• Support continuous communication between internal stakeholders to maintain alignment on onboarding milestones.

Process Improvement & Project Management

• Independently manage multiple onboarding projects while meeting established deadlines.• Continuously identify opportunities to improve onboarding workflows, data migration processes, and operational efficiency.• Seek guidance when needed while proactively identifying learning opportunities and knowledge gaps.• Contribute to process documentation and onboarding best practices that improve scalability and consistency.