Onboarding Manager

Manage onboarding for merchants, business accounts, individual accounts, and crypto clients while coordinating documentation, client relationships, registration, risk checks, compliance approvals, due diligence, technical setup, and process improvements.

Responsibilities

• Manage onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures.
• Prepare, review, and coordinate agreements and onboarding documentation.
• Act as the main point of contact for clients throughout the onboarding lifecycle.
• Understand clients’ business models and apply product and technical knowledge.
• Build and maintain professional long-term client relationships.
• Manage end-to-end merchant and account registration with internal teams and external contractors.
• Work with Risk and AML teams to ensure regulatory and internal compliance.
• Provide first-line approvals as part of the company’s first line of defense.
• Conduct due diligence checks and assess business, operational, and compliance risks.
• Support technical setup, including terminal and account configuration where applicable.
• Identify onboarding inefficiencies and suggest process improvements.

Requirements

• University degree or equivalent in Economics, Business Administration, Finance, or a related field.
• At least 1 year of experience in onboarding, account management, or customer support, preferably in payments, acquiring, banking, financial services, or crypto-related industries.
• Strong interpersonal and communication skills.
• Ability to work independently with excellent organizational and time-management skills.
• High attention to detail and strong analytical thinking.
• Ability to understand complex structures and broader business and risk considerations.
• Flexible and adaptable mindset.
• Technical knowledge or experience is an advantage.
• Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus.
• English proficiency at B2 level or higher.