Onboarding Senior Analyst
Own KYB and AML onboarding casework for entity and enterprise clients across Direct and FaaS products. Progress applications, communicate with clients, coordinate with stakeholders, handle escalations, use AI-assisted tools, improve workflows, and contribute to quality assurance and service standards.
Responsibilities
- Own KYB and AML onboarding casework across Direct and FaaS products
- Review and progress onboarding applications end to end
- Communicate application status and request documentation
- Advocate for clients internally while maintaining compliance standards
- Partner with Sales, Customer Growth, Implementation, and Compliance
- Use AI-assisted tools in daily casework
- Handle escalations and edge cases
- Improve onboarding processes, system logic, and workflow quality
- Establish onboarding QA practices, SLA ownership, and operating standards
- Support knowledge transfer and operational transition
Requirements
- Entity or enterprise client onboarding experience
- KYB knowledge
- AML knowledge
- AI-assisted compliance workflow experience
- Client-facing communication skills
- Critical thinking and problem solving
- Pattern recognition and process improvement
- Fluent English
- Mandarin is a strong bonus
Benefits
- Generous annual leave
- Public holidays
- Health insurance budget
- Flexible remote work environment
- Home office equipment budget
- Corporate Reap Card
- Inclusive international work culture