Oncology Access Manager

POSITION SUMMARY:

The Access Manager oversees all patient access functions, ensuring efficient front-end operations and an exceptional patient experience. This role is responsible for managing customer service, patient registration, insurance verification, financial counseling, and time-of-service payment collections. In addition, the Patient Access Manager supervises the maintenance of patient health records and directs staff engaged in patient service activities..

CORE ESSENTIAL RESPONSIBILITIES:

• Leads and manages all patient access operations, including registration, scheduling, insurance verification, financial counseling, referrals, authorizations, and time-of-service collections to ensure efficient and compliant front-end operations.
• Supervises, coaches, and develops Patient Access staff, including recruitment, onboarding, performance management, and staffing to ensure appropriate coverage and accountability.
• Ensures all required referrals, pre-certifications, and authorizations are obtained prior to scheduled services to prevent treatment delays and minimize financial risk.
• Oversees payment posting, daily cash reconciliation, and coordination with Revenue Cycle and Billing to support accurate and compliant billing processes and reduce denials.
• Directs scheduling activities to ensure timely patient access, optimized provider utilization, and effective clinic flow.
• Monitors operational, productivity, and patient experience metrics and implements process improvements to enhance access, service quality, and financial performance.
• Ensures compliance with organizational policies, regulatory requirements, and standards related to patient access, medical records, electronic health records, and patient confidentiality.
• Resolves complex patient, provider, and staff issues related to patient access and front-end operations.
• Collaborates with physicians, clinicians, and administrative leadership to identify barriers to care and implement operational improvements.
• Leads implementation and optimization of patient access technologies and workflows.
• Performs other duties as assigned to support organizational goals.