Ongoing Monitoring Operations Manager
Own and manage an Ongoing Monitoring workstream, including headcount and workload forecasts, SLAs, performance reporting, data analysis, production issue resolution, process improvements, false-positive reduction, conversion improvement, and financial crime risk mitigation.
Responsibilities
- Own and manage Ongoing Monitoring workstream forecasts within the dedicated function
- Define workstream SLAs and strategies for meeting them
- Report workstream success and efficiency to senior stakeholders
- Assess data using Excel and visualisation tools to provide actionable insights
- Analyse large datasets to identify improvements in Financial Crime processes
- Analyse and solve problems with technical and non-technical teams
- Link Ongoing Monitoring operational and product teams to improve conversion and mitigate financial crime risk
- Identify efficiency improvements and reduce false positives with technical and non-technical teams
Requirements
- Fluent English
- Communication and reporting skills for technical and non-technical audiences
- Experience with Excel and SQL
- Understanding of APIs in technology scale-ups
- Experience managing multiple workstreams
- Experience with complex Fraud, AML, or Financial Crime processes
- Experience in finance, consulting, technology, or a regulated organisation
Benefits
- Flexible working arrangements
- Remote work from home or anywhere in your home country
- Work from a different country for 90 days per year
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing platform
- Learning and development budget
- Work-from-home setup allowance
- Three paid days off for volunteering or learning and development activities
- Stock options
- Sabbatical leave
- Flexible working hours