Operation Manager

Responsibilities:

Conduct morning briefings and updates, and the delegation of duties to Team Leaders
Provide budgetary updates to the Finance Department
Oversee the timely preparation of monthly schedules, i.e. standby, night service
Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
Oversee quality control matters pertaining to standards, rituals and customs
Improve operational management systems, processes, and best practices
Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
Plan and review compensation actions, enforcing policies and procedures.
Oversee morale, welfare and health of all operations staff
Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
Oversee recruitment and personnel interview
Other ad-hoc duties as assigned by the Managing Director (MD)

Requirements:

Min. Diploma in Tourism or relevant fields.
At least 5 years of working experience
Must have class 3/3A license
Strong Leadership skills
Excellent communications and interpersonal skills
Able to multi-task
Meticulous and detailed
Well-organized
Good coordinating skills
Able to work in a face paced environment
Strong team player, patient and able to provide guidance to large team of staff.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

See also