Operations Coordinator

Monitor driver compliance and address issues while providing reports to the management.
Engage with current and prospective clients to assess their needs and coordinate with the direct manager.
Manage vehicle commitments, including receipt and delivery of vehicles to drivers based on established templates, and escalate to management for vehicle negotiation.
Directly supervise drivers and ensure their adherence to daily work schedules.
Organize driver schedules and allocate tasks and routes as needed.
Ensure drivers comply with company policies and safety regulations.
Resolve daily challenges faced by drivers during operations.
Facilitate coordination between drivers and clients to ensure service quality and adherence to agreements.
Monitor driver performance and submit regular reports on compliance and efficiency.
Train and guide new drivers on operational procedures and service requirements.
Oversee the overall condition of vehicles and alert for any maintenance needs.
Ensure driver readiness (licenses, documentation, compliance with regulations).
Coordinate with management during emergencies and natural disasters or high-pressure situations.
Monitor customer complaints related to drivers and work on resolving them, including reporting.
Prepare daily reports provided by management to assess current status and workflow.

Skills

See also