Operations Facilities Manager – Hard & Soft FM Services

About the Role

Crystal Facilities Management is seeking an experienced Operations Facilities Manager to lead the delivery of both Hard and Soft FM Services across multiple client sites in the Kingdom of Saudi Arabia. The successful candidate will be responsible for ensuring operational excellence, client satisfaction, and compliance with contractual obligations while managing multi-site FM operations.

Key Responsibilities

• Manage the day-to-day operations of Hard and Soft FM services across multiple client locations.
• Ensure compliance with service level agreements (SLAs), KPIs, and contractual requirements.
• Supervise Hard FM operations, including HVAC, electrical, plumbing, civil works, fire protection systems, generators, BMS, and preventive maintenance.
• Manage Soft FM services, including cleaning, housekeeping, pest control, landscaping, waste management, and support services.
• Lead and develop site managers, supervisors, technicians, cleaners, and subcontractors.
• Conduct regular site inspections, quality audits, and HSE compliance reviews.
• Prepare operational reports, budgets, manpower plans, and P&L reviews.
• Coordinate with clients to resolve operational issues and maintain excellent customer satisfaction.
• Support mobilization of new projects and ensure smooth service delivery.
• Monitor resource utilization, equipment, materials, and operational costs to maximize efficiency.

What We Offer

• Competitive salary package.
• Professional growth and career development.
• Opportunity to work on prestigious Facilities Management projects across Saudi Arabia.

If you have the experience and leadership skills to manage integrated Facilities Management operations, we encourage you to apply and become part of the Crystal Facilities Management team.

Skills

Requirements

• Bachelor's degree in Engineering, Facilities Management, or a related discipline.
• Minimum 7–10 years of Facilities Management experience, with strong exposure to both Hard and Soft FM services.
• Experience managing multiple sites in Saudi Arabia or the GCC.
• Strong knowledge of preventive maintenance, CAFM systems, HSE standards, and FM best practices.
• Excellent leadership, communication, and client relationship management skills.
• Valid Saudi driving licence is preferred.
• Professional certifications such as FMP, CFM, PMP, or NEBOSH are an advantage.