Operations Manager

Our client is a well-known hospitality group based in Muscat, Oman, known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence, guest satisfaction, and innovation, offering a diverse range of concepts that cater to both local and international audiences.

Strategy, Planning & Execution

• Lead strategy and planning, and ensure consistent and timely
  execution across all stores
• Ensure consistency in the execution of all standards,
  policies, and procedures
• Develop, standardize, and continuously improve SOP
  frameworks
• Ensure strict adherence to operational, food safety,
  hygiene, and service standards
• Manage franchise-franchisor communication and ensure
  compliance with franchisor requirements
• Drive continuous improvement in operational systems, audits,
  quality controls, and digital initiatives
  

• Manage end-to-end daily operations
• Maintain operational readiness always during business
  hours
• Ensure proper billing, prevent revenue leakage, and maintain
  transaction accuracy
• Ensure all equipment, machines, and assets are properly
  maintained
• Report operational issues to management

Team Management

• Plan, recruit, and select staff in coordination with HR and
  Management
• Train, lead, and motivate employees to ensure team
  performance and minimize staff turnover
• Conduct performance reviews, identify training needs, and
  initiate development programs
• Handle employee grievances and maintain workplace harmony

Quality Assurance & Customer Experience

• Maintain a warm, welcoming, and hospitable culture
• Ensure consistency in product quality, presentation, portion
  sizes, and service standards
• Handle customer complaints efficiently and with the highest
  level of attention
• Ensure customer online feedback is monitored

Inventory Management

• Monitor inventory control, ordering patterns, par levels,
  and stock accuracy
• Reduce waste and variances, and ensure proper stock
  rotation
• Manage vendor performance and ensure procurement costs
  efficiencies

Compliance, Hygiene & Safety

• Ensure compliance with local municipality, food safety, and
  regulatory requirements
• Implement proper SOPs and checklists for cleanliness, pest
  control, safety checks (equipment, fire, gas, and electrical), and risk
  management
• Maintain audit readiness and implement corrective action
  plans
  

• Achieve monthly and annual sales targets
• Monitor daily sales reports and cash handling
• Implement strategies to increase average bill value through
  upselling, combo offers, and promotional campaigns
• Monitor profit margins, optimize resource utilization, and
  control operational costs
• Prepare daily, weekly, and monthly reports and share them
  with Management
  
  

• Bachelor’s degree in Hotel Management, Hospitality, or
  Business Administration
  
• Minimum 10+ years of experience in multi-unit operations
  management
  
• Solid understanding of business financials, digital
  platforms, hospitality standards, food safety requirements, customer service
  excellence, and industry best practices
  
• Proficiency in POS systems, inventory management platforms,
  and operational reporting tools
  
• Strong leadership, team management, and customer-focused
  mindset
  
• Strong focus on quality, consistency, standards, and a high
  level of planning and execution
  
• Fluency in both Arabic and English is preferred.
  

• Competitive Salary
  
• ​Employee Benefits as per the Oman Labor Law