Operations Manager

Manage Operations team to ensure policies and procedures are followed at all times
Hires, trains and supervises operations team members
Responsible for control of cash deposit and sign off ensuring daily deposits are made on time
Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
Works to manage/process cancellations following procedures in place to retain member
Assists to ensure all members concerns are addressed in a timely manner
bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
Directs and controls all gym walk-thrus
Communicates with Owner regarding ways to improve front desk operations
Responsible for communicating and following cash management procedures

Excellent communication, organization and customer service skills
Understanding of basic cash procedures
Basic computer skills
Ability to handle challenging customer issues with patience, tact and professionalism
Excellent training skills
Excellent leadership and management skills
Current CPR Certification

See also