Operations Manager -

About the Role

The company is a UAE-based online will platform serving expatriates through the ADJD (Abu Dhabi Judicial Department) civil will registration route. This role owns the critical quality-control and submission layer between a client completing their will online and that will being correctly and successfully registered with the court. This is the single most consequence-sensitive function in the business — errors here mean rejected filings, delayed clients, and reputational damage — so accuracy and process discipline matter more than speed.

Reporting Line

Reports directly to the owner/General Manager.

Key Responsibilities

• Review every system-generated will document for completeness and accuracy prior to submission, using and maintaining a structured QA checklist
• Manage the end-to-end ADJD submission process: court fee payment coordination, portal submission, and tracking each case through to registration
• Liaise directly with the ADJD registry to resolve queries, rejections, or requests for clarification on submitted wills
• Coordinate with the translation vendor to ensure accurate, timely Arabic translation of each will document
• Maintain a clear audit trail/log for every case (submission date, status, any issues encountered and how resolved)
• Escalate ambiguous, unusual, or legally complex cases to the appropriate senior person rather than resolving independently
• Own and continuously improve written SOPs for the submission process — this documentation currently does not exist and is a core deliverable of this role
• Provide monthly reporting on submission volume, average turnaround time, and error/rejection rates

This role has the potential to scale up to a full-time hire within 3-4 months.

Skills

Required Background

• Prior paralegal, legal secretary, notary support, or court-liaison experience in the UAE — direct familiarity with ADJD, Dubai Courts, or DIFC administrative processes is a strong advantage
• Meticulous, checklist-driven working style — this role is about catching errors before they become problems, not moving fast
• Comfortable working independently with minimal existing documentation, while building that documentation as part of the role
• UAE residency and existing right to work

Preferred (Not Required)

• Prior experience specifically in wills, estate planning, or succession-related legal support
• Experience coordinating with external translation or notarization vendors
• Familiarity with legal consultancy or law firm back-office operations
• Bilingual Arabic/English (near non-negotiable given direct court liaison and translation vendor coordination)