OPERATIONS MANAGER
Company Overview
RIO LOGISTICS (S) PTE. LTD is an international freight forwarding company providing air and sea freight, transportation, and warehousing services. Its core business focuses on ship spare and offshore logistics and Dangerous Goods (DG) Trucking.
Role
Lead freight forwarding operations by managing air and seafreight processes, customs declarations, and team performance to drive revenuegrowth and operational excellence in compliance with regulations.
Responsibilities
- Apply extensive professional knowledge to manage air and sea freight operations efficiently
- Execute customs declarations including all types of permit declarations to ensure regulatory compliance
- Handle customs matters promptly to facilitate smooth import/export processes
- Build and maintain sales pipelines and long-term customer relationships to foster revenue growth
- Monitor customer satisfaction and relevant KPIs to identify discrepancies and implement corrective actions
- Cultivate and negotiate terms with regional and global partners while evaluating local providers for compliance
- Achieve operational and financial targets by leading and managing the team effectively
- Manage staff schedules, assign duties, and ensure compliance with company policies, local regulations, and laws
- Oversee and manage team under you
- Determine staffing needs, train new employees, and collaborate with HR to interview and hire new staff
- Review sales activity reports and performance data to measure productivity and implement cost reduction and program improvements
- Analyze operational gaps and define actionable plans to enhance processes and outcomes
- Demonstrate superior negotiation, planning, organizational, problem-solving, and critical thinking skills
- Exhibit strong leadership, networking, and communication skills to drive team and business success
Preferred competencies and qualifications
- At least 5 years of work experience in the freight forwarding industry
- At least 3-5 years of experience in a managerial position
- Excellent understanding of local and international shipping regulations, customs procedures, and import/export documentation