Operations & Service Excellence Support Specialist | Up to $5,000

Duration: 6 months
Location: Changi
Working Hours: Monday - Friday 8.30am to 6.15pm

Responsibilities:

• Provide administrative support, including maintaining shared filing repositories and preparing meeting minutes.
• Handle enquiries related to account creation, course registration, and learning platform navigation.
• Log, track, and escalate system or user issues with proper documentation.
• Manage the issuance and record-keeping of manual certificates.
• Monitor outstanding system issues, follow up with stakeholders, and track closure status.
• Support data extraction, cleansing, validation, and integration activities.
• Maintain accurate records and documentation for operational processes.
• Perform other duties as assigned by the supervisor.

Requirements:

• Diploma or Degree in Business Administration, Operations, Customer Service, or a related field.
• Experience in administration, operations support, customer service, training coordination, or similar functions.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and follow through on outstanding issues.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin