Operations Supervisor Food And Beverage

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of multiple branches, ensuring operational efficiency, high service standards, sales performance, customer satisfaction, and compliance with company policies and procedures.

Key Responsibilities

• Oversee daily operations across assigned branches and ensure smooth business operations.
• Monitor branch performance, sales, labor productivity, operational costs, and profitability.
• Ensure compliance with company SOPs, food safety, hygiene, quality, and health & safety standards.
• Conduct regular branch visits and operational audits to identify gaps and improvement opportunities.
• Lead, coach, and develop Branch Managers and operational teams.
• Set operational targets and follow up on KPIs and performance results.
• Analyze operational reports and implement corrective and improvement actions.
• Ensure proper staffing levels, scheduling, attendance, and workforce utilization.
• Monitor inventory, wastage, stock availability, and cost control.
• Coordinate with HR, Finance, Supply Chain, Marketing, Maintenance, and other departments to resolve operational issues.
• Ensure consistent customer experience and service quality across all branches.
• Handle operational escalations and resolve branch-level issues effectively.
• Support the opening and launch of new branches when required.
• Identify opportunities to improve processes, reduce costs, and increase operational efficiency.
• Prepare regular operational reports and provide recommendations to senior management.

Skills

Key Performance Indicators (KPIs)

• Sales & Revenue Growth
• Branch Profitability
• Labor Cost %
• Food Cost %
• Waste %
• Customer Satisfaction
• Branch Audit Scores
• Employee Productivity
• Staff Turnover
• Operational Compliance
• Order Accuracy & Service Time

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field.
• 5+ years of experience in operations, preferably within restaurants, food & beverage, retail, or multi-branch operations.
• Previous experience managing multiple branches or locations.
• Strong leadership and people-management skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of operational KPIs and cost control.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced, multi-site environment.
• Proficiency in Microsoft Office and operational reporting tools.
• Strong knowledge of SOPs, food safety, and quality standards is preferred.