Operations Support Engineer | Application, Cloud & DevOps
Summary
Operations Support Engineer providing L1–L3 application and cloud (AWS) support, including incident management, monitoring (APM + cloud-native), IaC automation (Terraform/Ansible), and assisting with AI workloads like RAG and data pipelines.
What You’ll Do
- Monitor production & non‑production environments to ensure optimal performance
- Provide L1–L3 support, including code‑level troubleshooting
- Manage incidents, perform root cause analysis & drive preventive actions
- Implement full‑stack monitoring (APM + cloud‑native tools)
- Support cloud operations (AWS preferred) including IAM, environment setup & optimisation
- Automate operational workflows using scripting/IaC tools (Terraform, Ansible, etc.)
- Support AI‑related workloads (RAG, workflow automation, data pipelines)
- Maintain SOPs, audit‑ready documentation & operational dashboards
- Collaborate with cross‑functional teams to deliver high‑uptime, high‑quality service
What You Bring
- Experience in application operations, DevOps or cloud‑based support roles
- Hands‑on with AWS, monitoring tools, ITSM platforms & automation/scripting
- Strong problem‑solving skills & ability to troubleshoot across the stack
- Clear communicator who can translate technical issues for non‑technical stakeholders
- Familiarity with AI workflows (RAG, tool calling, data lakes) is a strong plus
- Cloud certifications (AWS/Azure/GCP) preferred