Operations Support – Tracking Coordinator

Position Summary:

The Operations Support – Tracking Associate plays a critical role in supporting business operations by collaborating closely with vendors and sales teams to ensure the accurate and timely tracking of hardware and software licensing. This role helps facilitate efficient resource scheduling, supports operational visibility, and enables prompt and accurate customer invoicing.

Roles and Responsibilities/ Essential Functions:

• Utilize vendor portals and other available resources to track hardware, software, and licensing orders, ensuring estimated arrival dates (ETAs) are accurately maintained and updated.
• Proactively communicate with vendors to obtain tracking information for orders not available through online tracking systems and update ETAs accordingly.
• Ensure all purchase orders (POs) are reviewed, tracked, and updated daily through ongoing collaboration with the Operations Support team.
• Maintain accurate, complete, and up-to-date records within the company's procurement and order management systems.
• Provide timely support to Sales, Operations, and Accounting teams by responding to urgent tracking and order status inquiries.