Order Experience Representative Support (English & Russian)

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Zebra is looking for an Order Experience Representative Support (English & Russian) to join our Order Experience (OEX) organisation. You will join our Central team, a close-knit group of about 12 people covering Central Europe, as well as Eastern European and Central Asian countries. As an Experience Representative, you will manage a dedicated but variable portfolio of customer accounts, handling everything from quote-to-order through delivery.

This position is based in our Brno, Czech Republic office and operates on a flexible hybrid work model. To ensure a great balance of team collaboration and individual focus, you will work 3 days a week from the office and have the option to work 2 days a week from the comfort of your home.

Responsibilities:

• Manage the digital order lifecycle within Zebra's systems, from manual data entry and booking to monitoring virtual tracking statuses, ensuring strict data accuracy
• Act as the primary customer-facing contact (primarily via email with occasional pre-scheduled calls) to provide system updates on order status, price quotes, invoices, and service entitlements
• Act as a digital liaison with planning, logistics, and warehouse teams to resolve system blocks, manage urgent escalations, and investigate fulfilment discrepancies (like missing items) in the database
• Process digital export documentation and collections required for shipments to non-EU Eastern European and Central Asian countries
• Maintain accurate system records and strictly follow documented procedures and instructions to ensure compliance and meet departmental metrics
• Regularly review system dashboards to ensure proper recording and tracking of all assigned orders, effectively responding to informational inquiries from management, Sales teams, and partners.

Qualifications:

• Strong fluency in English and Russian is mandatory. Knowledge of Turkish and/or Czech is a strong advantage
• A High School Diploma or equivalent is required. Candidates must be available for standard 9-to-5 working hours
• Excellent written and verbal communication skills for effective customer interaction and internal coordination, coupled with a strong customer service orientation
• Comfortable working with data, manual order entry systems, and Microsoft applications (Word, Excel, and Outlook)
• Exceptional attention to detail, a proven ability to follow written instructions, and solid professional behaviours (attendance, teamwork, time management)

Benefits:

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office).

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.