Outlets Manager

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What this role is all about

Our restaurants, bars, cafés, and lounges are a huge part of the guest experience — and as the Outlet Manager, you’ll help bring those experiences to life every day.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team leadership, and operational excellence. You’ll oversee the daily operations of one or more Food & Beverage outlets while ensuring exceptional service, strong team performance, operational efficiency, and memorable dining experiences for every guest.

If you’re energetic, service-driven, collaborative, and passionate about hospitality and Food & Beverage leadership — we’d love to meet you.

What you’ll be doing

• What this role is all about

  Our restaurants, bars, cafés, and lounges are a huge part of the guest experience — and as the Outlet Manager, you’ll help bring those experiences to life every day.

  This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team leadership, and operational excellence. You’ll oversee the daily operations of one or more Food & Beverage outlets while ensuring exceptional service, strong team performance, operational efficiency, and memorable dining experiences for every guest.

  If you’re energetic, service-driven, collaborative, and passionate about hospitality and Food & Beverage leadership — we’d love to meet you.

  What you’ll be doing

• Lead day-to-day operations across assigned restaurants, bars, cafés, lounges, or Food & Beverage outlets.
• Supervise, coach, train, schedule, and support outlet team members to deliver exceptional guest service and operational performance.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction throughout all service periods.
• Monitor guest feedback and respond quickly and professionally to guest concerns and service recovery situations.
• Partner closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support seamless daily operations.
• Support staffing, onboarding, employee engagement, performance management, and ongoing team development initiatives.
• Assist with inventory management, labor controls, scheduling, operational reporting, and outlet financial performance.
• Support promotions, upselling initiatives, beverage programs, and guest engagement opportunities designed to drive revenue growth.
• Ensure compliance with food safety regulations, sanitation standards, Ontario Liquor guidelines, alcohol service laws, and hotel operational policies.
• Monitor outlet cleanliness, operational readiness, and service flow to maintain a polished and guest-ready environment.
• Support banquet functions, events, and high-volume service periods as needed.
• Any other duties assigned.

• The essentials

• 3–5 years of proven experience in food and beverage or restaurant management
• Previous leadership or supervisory experience within hospitality or restaurant operations preferred.
• Strong knowledge of restaurant operations, guest service standards, POS systems, inventory management, and labor management.
• Excellent communication, leadership, problem-solving, and customer service skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong organizational skills with attention to operational detail and guest experience standards.
• Knowledge of food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements preferred.
• Positive, hands-on, and service-focused leadership style.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
• A passion for hospitality, leadership, teamwork, guest engagement, and creating exceptional dining experiences

Physical requirements:

Anticipated Pay Range & Additional Job Information

Pay Range: $62,000.00/annual to $72,000.00/annual .The base pay offered may vary based on various factors, including but not limited to job related knowledge skills and specific / overall experience.

Union/Non-Union: This is a non-unionized role.

Job vacancy: This is an active posting and is a not new position.

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

Accessibility for Ontarians with Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial, or Federal laws, rules, or regulations.

• Age
• Ancestry, colour, race
• Citizenship
• Ethnic origin
• Place of origin
• Creed
• Disability
• Family status
• Marital status (including single status)
• Gender identity, gender expression
• Receipt of public assistance (in housing only)
• Record of offences (in employment only)
• Sex (including pregnancy and breastfeeding)
• Sexual orientation.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

Salaried FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Drycleaning
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short- and Long-term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Tool and shoe reimbursement
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short term disability
• program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

• Food and Beverage Discount
• Employee discounted hotel rate
• Tool and shoe reimbursement
• Various employee perks and benefits
• Employee Assistance Program

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.