Part-Time Customer Service Agent for a Software Company
449172
Requirements
At least 2 to 3 years of desktop support experience.
Software/platforms required: Shippo, Stripe, Slack, USPS
Experience with Zendesk is preferred, though experience with similar CRMs like Intercom or Front is acceptable.
Exposure to collectibles, trading, or hobbyist communities
Experience supporting high-volume ticket environments (5,000+ tickets/month)
Responsibilities
Is This YOU? Then We Want to Meet You!
Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.
Clear Communication: Strong communication skills for interacting with both customers and internal team members.
Analytical Skills: A "trendseeker" who notices patterns in issues and proactively raises them to management.
Ability to understand user pain points and put yourself in the customer's shoes.
2 to 3 years of desktop support experience
Strong written English for US-based customers
Prior experience supporting an e-commerce or marketplace business
Proficiency with Zendesk (or similar help desks)
Experience handling payment, refund, or payout-related inquiries
Strong attention to detail
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
Click Here
Your First 30-60-90 Days at LTVplus: What to Expect
Requirements
At least 2 to 3 years of desktop support experience.
Software/platforms required: Shippo, Stripe, Slack, USPS
Experience with Zendesk is preferred, though experience with similar CRMs like Intercom or Front is acceptable.
Exposure to collectibles, trading, or hobbyist communities
Experience supporting high-volume ticket environments (5,000+ tickets/month)
Responsibilities
Is This YOU? Then We Want to Meet You!
Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.
Clear Communication: Strong communication skills for interacting with both customers and internal team members.
Analytical Skills: A "trendseeker" who notices patterns in issues and proactively raises them to management.
Ability to understand user pain points and put yourself in the customer's shoes.
2 to 3 years of desktop support experience
Strong written English for US-based customers
Prior experience supporting an e-commerce or marketplace business
Proficiency with Zendesk (or similar help desks)
Experience handling payment, refund, or payout-related inquiries
Strong attention to detail
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Click Here
Your First 30-60-90 Days at LTVplus: What to Expect