Partner Technical Success Manager [CCP for ICT Professionals]

As a Partner Technical Success Manager at AvePoint, you'll play a pivotal role in ensuring our partners and their customers derive maximum value from our product stack. We'll support your journey with continuous training and mentorship.

• Act as a technical resource and authority on AvePoint software and solutions, educating partners and solving problems during trial and deployment stages.

• - Be readily available for partners, responding to queries within 24 hours and ensuring their satisfaction throughout the setup and delivery process.
• - Assist partners with the setup of Elements platform and trials of solutions within the platform.
• - Ensure Partner Internal Use Rights (IURs) are set up and configured correctly.
• - Run demonstrations of key Managed Service Provider (MSP) solutions to long tail MSPs in collaboration with Partner Development Managers (PDMs).
• - Resolve all partner technical support cases involving trial licenses or IURs and act as an escalation point for critical cases.
• - Assist partners with the setup of AvePoint Fly solutions pre-migration.
• - Continually build and grow personal knowledge of industry trends, the Microsoft ecosystem, AvePoint product offerings, and general business acumen.
• - Establish and implement a personal development plan with your direct sales manager to facilitate ongoing growth and professional development.