PARTS ORDER ANALYST II

SUMMARY

Process Customer Orders received via phone, mail, email, and fax. Analyzes orders to ensure that proper part is ordered, determines warranty status of parts ordered, and whether defective parts should be returned. Processes all quote requests on a timely basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

ANALYZE CUSTOMER ORDERS

• Using parts manuals, prints, bills of material, Murata Parts Website, and McGuider software, verifies accuracy of ordered part.
• Determines proper substitute part, if necessary, through use of engineering documentation.
• Checks status of ordered part, using proper documentation.
• Affixes prices to ordered part(s) based on material costs and labor hours.
• Specifies type of customer order (warranty, replacement, or spare part) and codes by line of business (forming or cutting).
• Determines whether defective parts should be returned or scrapped in field, and processes customer material returns, ensuring proper credit is given to customer.
• Ascertains order priorities, and expedites as necessary to meet delivery schedules.
• Provides valid delivery schedules to customer.
• Enters customer order into Foxpro.

ANALYZE CUSTOMER QUOTE REQUESTS

• Verifies part classification, and provides selling price to customer.
• Establishes prices for non-stock parts.
• Provides delivery and shipping information.
• Communicates quote to customer and file.

CUSTOMER SERVICE FUNCTIONS

• Ensures that parts are shipped per instructions.
• Advises customer of missed deliveries and re-schedules.
• Provides parts manuals and bulletins as requested.
• Communicates results to customer.
• Determines means and initiates action to correct the problem.

MAINTENANCE AND UPDATING OF DEPARTMENT DOCUMENTATION

Identifies errors in documentation, inventory quantity, location, or general description, and works with Inventory Planner to correct.

RELATED DUTIES

• Issues emergency purchase orders to designated vendors for direct shipment of customer parts orders.
• Provides information to sales and field service personnel as required.
• Communicates with Shipping/Receiving when parts order problems occur.
• Processes order cancellations and change orders as necessary.

TOOLS & EQUIPMENT
Personal computer, Printer, Telephone, Fax Machine, Calculator, Microfilm Print Machine, Copier, Typewriter, Ruler or Tape Measure.