Patient Accounts Representative (Customer Service Rep)

Why UMP?
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center
Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Denver—where your expertise can truly make a difference.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 4 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays
  • Pay information: $21.00- $24/hour

#PANO

Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.

“Applications accepted until September 3, 2026"

Description

SUMMARY

The Patient Accounts Representative serves as a primary point of contact for patients regarding billing, insurance, patient financial responsibility, and outstanding balances within a healthcare revenue cycle call center environment. This role functions as a subject matter expert with a thorough understanding of the revenue cycle process from patient access through billing and collections. The role serves as a trusted resource for patients by providing education, guidance, and support to help improve the overall patient experience and financial wellness. Responsibilities include managing inbound and outbound communications, resolving patient account inquiries, interpreting insurance and billing information, processing payments, establishing payment arrangements, and supporting financial clearance activities. The representative works collaboratively across revenue cycle functions to promote accurate account resolution, regulatory compliance, positive patient experiences, and successful patient financial outcomes.