Payment Operations Analyst

Process client deposits and withdrawals across card, bank, and PayPal payment methods; enforce anti-money laundering controls; administer payment and banking portals; resolve complex payment issues; manage reports and audits; communicate across departments; and support continuous improvement.

Responsibilities

• Process deposits accurately and efficiently in accordance with compliance regulations
• Process and release withdrawals across card, bank, and PayPal payment methods
• Enforce anti-money laundering controls
• Verify bank statements and payment methods
• Administer payment and banking portals
• Resolve complex payment queries and errors
• Handle daily reports, bonuses, tax, and audits
• Communicate across departments to resolve queries
• Participate in continuous improvement initiatives

Requirements

• Degree-level education
• Fluency in English
• Excellent interpersonal and communication skills
• Commitment to shifts covering UK hours from 12:30pm to 3:30am IST
• Ability to work under pressure
• Logical and analytical approach
• Organization and time management skills
• MS Office literacy
• Strong attention to detail

Benefits

• Hybrid working model with 3 days in the office
• Sports and social clubs
• Extra time off for volunteering and community work
• Tailored development programs and mentoring opportunities
• Clear career progression