Peer Support Counselor (Outreach Department)
SHIFT: 4p -12a Monday through Friday
STATUS: On-Call and Full-Time – (Exempt) Mandatory attendance during Code Red/Blue & Holidays: Two (2) Shifts: 10a-2p, 6p -12a
REPORTS TO: Director of Outreach
The Peer Outreach Support Counselor is responsible for engaging homeless persons,
determining needs, offering relevant services, and delivering follow-up. Worker will offer support to the City
of Philadelphia Outreach Teams, Outreach Supervisor and Outreach Coordinator in responding to calls from
individuals, businesses, agencies, and police regarding homeless persons on the street in Philadelphia.
Key Duties and Responsibilities:
- Responsible for engaging potential clients at various locations, including on the street, and performing assessments and/recording client contact information in a funder-required database.
- Responsible for evaluating and communicating concerns that may interfere with providing Peer Outreach Support, conducting services in a timely manner in accordance with program and organizational guidelines.
- Responsible for engaging clients at various locations, including on the street, and recording relevant information (i.e., full name, SS# DOB, etc.)
- Responsible for transporting clients to and from shelters, recovery houses, clinics, detoxification centers, DPA offices, etc.
- Responsible for assisting clients in finding shelter placement and referring clients to resources that provide showers, meals, clothing, and health examinations.
- Responsible for seeing new clients twice a month and previous clients once a month, and updating information in the funder-required database.
- Responsible for referring clients to outpatient treatment facilities, making referrals to DPW, Social Security Administration, PHA, OSHA, etc. in accordance with the medical insurance guidelines.
- Responsible for reporting vehicle maintenance needs to supervisors and maintaining daily travel log activity.
- Participates in general staff meetings, program and departmental meetings, and trainings as directed and needed.
- Perform related work as required.