Peer Support Specialist- City of Rochester Crisis Intervention Services Unit

Job Summary:

The Peer Support Specialist (PSS) is an individual with lived experience who uses their recovery journey to support others currently experiencing a crisis related to mental health and/or substance use conditions. As an integral member of the City of Rochester Crisis Intervention Services unit (CIS), the PSS provides empathic support, helps individuals navigate the crisis process and fosters hope and empowerment.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• Peer Support Services:
• Provide peer-to-peer crisis support as part of a multi-disciplinary team.
• Share personal recovery experiences to promote engagement, hope and self-determination.
• Help individuals understand and navigate crisis services, treatment options and community resources. Make referrals as needed (health, home, recovery related).
• Assist in developing short-term wellness and safety plans alongside other CIS team members.
• Assist with recognition and utilization of support systems.
• Advocate for individual’s rights and preferences within the crisis response process. Empower individuals to be self-advocates in their own lives.
• Support follow up care coordination, including warm hand-offs to services and supports.
• Provide follow up calls, visits and/or short-term case management to individuals in crisis.
• Other
• Document all services accurately and timely in compliance with organizational standards and confidentiality laws.
• Participate in team meetings, trainings and supervision to support professional development and team integration.
• Adheres to City of Rochester and MHA Rochester policies and department procedures.
• Supports an organizational culture of being person-centered, recovery-focused, culturally sensitive and trauma informed.
• Must maintain peer certification throughout employment.

Supervisory Responsibilities:

None