People Partner- Support
Support Wave's call center people operations in Senegal through strategic and operational HR execution, including organisational effectiveness, performance management, employee records, accommodations, HR metrics, engagement, and retention initiatives.
Responsibilities
- Coordinate HR strategy with the Support department and align it with team OKRs
- Improve organisational effectiveness through restructuring, engagement, and retention initiatives
- Implement performance-management workflows, including feedback, coaching, career conversations, evaluations, OKRs, and PIPs
- Audit sick-time records and overtime submissions for documentation, policy, and labour-law compliance
- Maintain employee records and HR systems, including tenure and benefit and health review updates
- Manage work accommodation requests and coordinate with local medical professionals
- Coordinate employee explanation letters and track HR policy adherence and metrics
- Address recurring absenteeism and improve attendance rates
- Support recruitment, onboarding, resignations, terminations, and contract completions
- Conduct exit interviews and implement recognition, reward, team-building, career development, and retention programs
Requirements
- Degree in HR, Labour Law, or a related field
- Fluency in English and French
- At least 5 years of experience in HR management, recruitment, and employee experience
- Experience in organisational development and discipline
- Analytical thinking, problem-solving, and decision-making abilities
- Strong interpersonal, written, and verbal communication skills
- Credibility, integrity, adaptability, prioritisation, and collaboration skills
Benefits
- Health insurance for the employee and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized child care
- Gym membership subsidies
- Fitness class subsidies
- Airtime reimbursement
- Free food