Personal Shopping Manager

About the company

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Key responsibilities

To manage the personal shopping department to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise sales, customer satisfaction and customer loyalty.

Functional roles and responsibilities

• Keep abreast of the market trends and competitor activities at all times.
• Formulate a personal shopping strategy and plan together with projected budget requirements, in order to build and uphold the image of the organisation.
• Work with other business units in order to create concepts for promoting personal shopping experience to customers.
• Build and develop relationships with each personal shopping customer. Cultivate a culture of excellent customer service, leading by example. Ensure each customer’s needs are identified to recommend a range of products, maximise upon all sales opportunities and resolve customer concerns effectively and promptly.
• Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
• Understand customer profiles and feedback to marketing, buying and planning on current consumer trends. Contribute to buying practice in line with customer needs.
• Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.
• Develop, grow and establish networks in the market to build effective and sustainable business relationships resulting in the growth of the personal shopping customer database.
• Create and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities.
• Maintain confidentiality of customers’ personal information and assure the information will be solely utilised for the department store.
• Guide and motivate staff to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Education and certification

High school or “O” levels.

Years of experience

5-7 years of retail sales experience of premium brands.