PJ Boatwright Intern - Membership & Marketing (NCGA)

Founded in 1901, the Northern California Golf Association is the largest allied golf association in the United States. The NCGA has roughly 200,000 members who belong to more than 1,300 member clubs throughout Northern California. The NCGA vision is “to ensure the game is vibrant, inclusive, and accessible” and is focused on enhancing the lives of Northern California golfers by helping them enjoy the benefits of golf for a lifetime. As a key partner with the USGA, the NCGA provides its members with official handicap indexes and helps oversee several critical governance areas for the game of golf. The NCGA owns and operates two golf courses (Poppy Hills and Poppy Ridge), conducts more than 650 days of golf events each year, including championships and competitive golf tournaments for all abilities, and casual golf outings and trips. The NCGA also publishes NCGA Golf digital magazine and secures exclusive member discounts on products and services. The NCGA Foundation, which originally created Youth on Course, has evolved and the NCGA is also the sole member of the NCGA Foundation, which is aimed at growing the game and supporting the golf community throughout Northern California.

Position: PJ Boatwright Intern - Membership & Marketing

Status: Non-Exempt

Reports to: Senior Manager, Customer Service & Governance

POSITION SUMMARY:

The PJ Boatwright Intern position is responsible for supporting the Customer Service team with answering calls and questions from NCGA members (on a wide range of topics, potentially directing them to the appropriate department), supporting Marketing & Communication initiatives to drive member participation, assisting the Growth team with social media content and posts, and gaining exposure to the Operation team through tournament operations and handicapping.

DUTIES AND RESPONSIBILITIES:

• Handle all incoming emails and calls (through Hubspot and phone system) with prompt responses, leveraging FAQ’s and strong problem-solving ability.
• As needed, support tournament operations and handicapping department activities to provide overall knowledge of NCGA organization.
• Support Growth and Communications team with creating social media content and posting to social media accounts.
• Supports safe work habits and a safe working environment at all times.
• Other duties as assigned, including professional development.