Pooled Account Manager

Manage relationships with mid-sized, fast-growth merchants, drive commercial growth and customer satisfaction, reduce churn, lead commercial discussions, coordinate projects, analyze account data, and provide customer feedback internally.

Responsibilities

• Collaborate with Account Managers across multiple accounts and industries.
• Ramp and grow customers while improving satisfaction and reducing churn.
• Lead commercial discussions and meet strategic and financial targets.
• Prioritize and manage short- and long-term projects across multiple accounts.
• Leverage internal support teams and analyze spreadsheets and payment details.
• Provide customer feedback internally.

Requirements

• 1-3 years of full-time experience in a client-facing commercial role.
• Experience in account management, consulting, or payments.
• Complex enterprise software, technical infrastructure, or financial services experience is a bonus.
• Full professional written and verbal proficiency in Swedish and English.
• Strong time management skills.
• Some domestic and international travel.
• Based in the Stockholm office in a hybrid workplace.

Benefits

• Opportunities for career ownership and development.
• Access to the AM Academy.
• Collaborative, multicultural, entrepreneurial environment with autonomy.