Pre-Sales Engineer

Act as a technical architect bridging engineering and customer technical teams. Design solutions, deliver implementations and integrations, support customer adoption and retention, resolve issues, transfer product knowledge, and maintain technical documentation.

Responsibilities

• Deliver technology services including technical deployments, configurations, knowledge transfer, upgrades, maintenance, and deprecation.
• Lead the planning, installation, and integration of solutions in physical, virtual, and hybrid IT environments.
• Deliver technical professional services, product customization, and integrations in customer environments.
• Maintain customer relationships and increase product adoption, retention, and satisfaction.
• Establish trusted customer relationships as a strategic advisor.
• Improve the product offering based on customer needs and requirements.
• Advocate customer needs and issues across the organization.
• Transfer product knowledge to partners and customers.
• Resolve client issues with engineering teams and drive post-sales customer satisfaction.
• Organize and improve technical and user documentation.

Requirements

• 8+ years of hands-on technical experience integrating products in complex environments.
• Experience as a Solutions Architect, Solutions Engineer, Pre-Sales Engineer, Technical Account Manager, or equivalent.
• Experience with corporate IT environments including virtualization, VDI, backup, and application management.
• Experience with DevOps build and testing processes, release management, and product lifecycle management.
• Knowledge of Linux, Kubernetes, OpenShift, Docker, Ansible, Terraform, Python, YAML, and Shell.
• Ability to deploy and integrate solutions into existing production environments.
• Knowledge or experience in database management using SQL.
• Software development experience, preferably in Go, Java, or Python.
• Strong written and verbal communication skills.
• Willingness to travel regularly to visit customers.

Benefits

• Opportunity to work at the intersection of digital assets and finance.
• Skilled and experienced team, including world-renowned experts.
• Fast-paced learning environment with an entrepreneurial and team-oriented spirit.
• State-of-the-art technology and IT infrastructure.
• Hybrid remote work and flexible working hours.
• Growth opportunities in a dynamic environment.